AFP Finance Center Multi-Purpose Cooperative, upholds an individual’s data privacy rights and assures that all your personal information, sensitive personal information and privileged information (collectively, “Personal Information/Data”), collected and to be collected, are processed in compliance to the Data Privacy Act of 2012 (RA No. 10173) and its Implementing Rules and Regulations (IRR).​

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Personal data refers to all types of personal information, sensitive personal information and privileged information. Personal information refers to “any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual”.

 

Privileged information refers to any and all forms of data which under the Rules of Court and other pertinent laws constitute privileged communication.  This Privacy Statement provides information on how we collect, use, manage and secure your personal information necessary to serve you better.​

 

Why do we collect your personal information/data?​

 

To enable us to perform our processes related to your application for products and services, it is important that AFPFC Multi-Purpose Cooperative collects, uses and stores your personal data. Thus, we are using your information to:​

 

• Process your information and administer your account, together with any person or organization who has information about you, including authorized institutions, investigative agencies, and regulators;

• Provide services to you or for other reasonable purposes related to the upgrading of our systems and cooperative processes, which may include data analytics and other automated processing;

• Serve as a reference for promotional information regarding our products and services, and to occasionally conduct surveys and studies through phone, ordinary mail, email, SMS or other communication facility; and

• Perform any other action as may be necessary to implement the terms and conditions of our contract

 

What kind of personal information/data do we collect?​

 

Vital to our service is the collection of your personal information/data. This includes information such as:

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1.    Personal information such as full name, mailing and e-mail addresses, contact numbers; and

2. Sensitive information such as nationality, spouse name, civil status, gender, age, birthdate, place of birth, government issued identification card/document with photograph which includes, but not limited to identity cards, passport, social security number, TIN, driver’s license, COMELEC, PRC, UMID, company ID,  latest payslip and employment service.​

 

When you provide information other than yours, you certify that you obtained the other person’s consent to disclose and process that information. You also certify that all personal information/data you submit is accurate, complete and up to date.​

 

When do we collect your personal information/data?​

 

AFPFC Multi-Purpose Cooperative collects your personal information/data when you:

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1. Apply for products and services.

2. Apply for a claim.

3. Contact our personnel or authorized agents to update your information, in relation to your queries or requests, participate in our survey, when you refer to a person to verify information you provided to us, or when you visit and connect to our website and social media pages.

 

How do we preserve and protect your personal information/data?​

 

AFPFC Multi-Purpose Cooperative preserves your personal data:​

 

1. To the extent agreed upon by the parties to a policy and/or contract, if any.

2. To the extent necessary in keeping track of your records and servicing your account and contract.

 

To maintain the integrity and confidentiality of your personal information/data, we have implemented measures to secure and protect it from theft, loss, penetration or breach. We have put in place organizational, physical and technical security measures necessary to protect your personal information, namely:​

 

1. Use of secured servers, firewalls, encryptions and other security tools.

2. Limited access to personal information to duly authorized processors or personnel.

3. Maintenance of a secured server operating environment by performing regular security and server updates.

 

How do we use and share your personal information/data?​

 

AFPFC Multi-Purpose Cooperative uses the personal data you submit to us, fairly and lawfully, only to:

 

1. Arrange or provide the products and services we offer.

2. Communicate our latest products, services, promos and events that will enhance your member experience.

3. Respond immediately to your needs, requests, queries and complaints.

4. Comply with the law and all legal orders and processes.

5. Perform the necessary processes in conducting due diligence and documentation.

6. Process your credit/finance application.

7. Any other purpose relating to any of the above.

 

We may share your personal information/data only to the extent that is reasonable and necessary to:​

 

1. Our employees and officers handle your account and requests.

2. Our subsidiary/ies, affiliates, partners, joint venture & other related third parties e.g. collection agents and third parties to securitization.

3. Any third-party service providers performing financial, administrative, technical and other ancillary services.

4. Government institutions and other competent authorities which by law, rules or regulations require us to disclose.

5. Person or entity that we contractually entered with, that ensures the confidentiality standard we implement and adhere to the DPA.

6. Any person that falls within matters of public concern, in order to carry out functions of public authority only to the extent of collection and further processing consistent with a constitutionally or statutorily mandated function pertaining to law enforcement, taxation and other regulatory function.

 

Thus, as a rule, AFPFC Multi-Purpose Cooperative is not allowed to share your personal information/data to a third party. However, by giving your consent, you authorize NHMFC to disclose your personal information/data to the aforementioned individuals and entities that is necessary for the proper execution of processes related to the declared purposes in this Consent Form and in AFPFC Multi-Purpose Cooperative’s Privacy Policy and may not use it for any other purpose.

 

Where and how long do we store your personal data?​

 

Your personal data will be stored in secured filing rooms in AFPFC Multi-Purpose Cooperative’s offices or archived in a third-party storage facility located in the AFPFC MPC Main Office, within the period set forth and in accordance with the rules and regulations set by the National Archives of the Philippines (NAP).

 

What if there are updates/changes in our Privacy Policy?​

 

AFPFC Multi-Purpose Cooperative may periodically update or amend its Privacy Policy in order to adhere to new and existing laws affecting the DPA, including any change or improvement we establish to secure your personal information. If we amend our Privacy Policy, we will post the updated and revised version in our website: https://afpfinancecoop.com/ and will take effect immediately. Rest assured, however, that any updates or changes shall not alter how we handle previously collected personal data without obtaining your consent, unless required by law.​

 

Contact us:

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Should you have any inquiries or feedbacks on this Consent and Privacy Policy and/or complaints, you may contact our office at:

 

AFP Finance Center Multi-Purpose Cooperative Building. Col. Bonny Serrano corner 18th Avenue, Barangay San Roque, Cubao, Quezon City, Metro Manila

 

Email:  dpo@afpfinancecoop.com.ph

Telephone No.: (02)8395-2270, (02) 8395-2271 or Mobile No (0977) 8527372